Domain management policy

Scope

This procedure covers the Domain Management Service provided by WiSS Limited.

Responsibility

The Domain Manager is responsible for the effective management and control of the Domain Management services, and ensures that all staff are aware of the procedure and actions within the procedure.

Procedure

This procedure details the methodology of managing the Domain Management Service for WiSS Ltd.

General processes

There are 3 key elements to Domain Management Service there are;

  1. Maintaining records
  2. Ensuring quality of services and support
  3. Prompt and efficient billing

Records are maintained in a combined record keeping, provisioning, and billing system using an online software solution.

Services

  • Domain registrations and renewals
  • Domain Name Servers

These are explained in a little more detail below.

Domain registrations and renewal

Domains are registered through third party registrars, Nominet & Gandi.

Nominet handles all domains in the .UK namespace, with a few exceptions, and Gandi is our elected registrar for other top-level domains. JA.NET handle domains in the .gov.uk and .ac.uk namespaces.

Domains are either registered and renewed directly through the online provisioning application or manually depending on the availability of an registrar API.

Domains can be registered for a period of between 1 and 10 years inclusive although 2 years is the most common registration period.

Registrar terms and conditions

Domain management procedure

  1. The Domain Owner is responsible for maintaining records and ensuring domains where needed are re-registered to ensure continuation of services and prevent the domain from being made available to registration by a third party. The Domain Manager shall issue, via automation, pending renewal notices by email to the Domain Owner. Should there be no response then the domain will be allowed to lapse.
  2. The Domain Manager is responsible for reviewing and authorising registration and renewal requests received by the company through the online provisioning system or through email or other communication. Where manual intervention is required the Domain Manager will also take appropriate steps to action legitimate requests effectively.
  3. On receiving a request the Domain Manager may have to assess the impact of any changes and whether the request complies with terms and conditions of the registrar and also of any applicable legislative framework including the Data Protect Act.
  4. The Domain Manager will assess any circumstantial change that may affect the activities of the Domain Management process alongside the Managing Director.
  5. The Domain Manager shall provide effective assistance in helping the Customer manage their Domain(s) using the Domain Name Servers whilst minimising the cost to the Company.
  6. The Domain Manager is responsible for maintaining customer contact to ensure requirements are being met and are suitable and correct.

Charges

Domains in the .uk namespace are charged at £7.00 per year and .com domains are charged at £15.00 per year. These charges apply to both renewal and registration.

We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account 60,30,14, and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. If you wish to renew you can either use the link in the reminder to log into your account or send an email to [email protected] If you do not wish to renew you can simply let the domain lapse although you may continue to receive automated reminders.If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.